REFUND & RETURN POLICY
REFUND & RETURN POLICY — NESTLY™
We want you to love your NORA Shelf™. If something isn't right, we'll make it right.
30-Day Money Back Guarantee If you're not completely satisfied within 30 days of receiving your order, contact us at [seu email] and we'll issue a full refund — no questions asked, no return shipping required.
Eligible for a full refund:
- Shelf fell off within 30 days of installation
- Product arrived damaged or defective
- Wrong item received
- Product doesn't match description
How to request a refund:
- Email us at [seu email] with your order number
- Include a photo of the issue (if applicable)
- We'll process your refund within 2–3 business days
Change of mind returns: We accept returns for unopened, unused items within 30 days. Return shipping costs are the customer's responsibility.
Important: Under Australian Consumer Law, you are always entitled to a remedy for faulty or misdescribed goods, regardless of this policy.